Coordinate with Engineering on development efforts to meet aggressive timelines Work with stakeholders to understand T&S business requirements and translate these requirements into technical/functional specifications. Manage the end-to-end T&S Zendesk experience by ensuring that T&S workflows can be handled within Zendesk operationalizing new Zendesk workflows finding automation opportunities to apply tags and track key data We're looking for a Trust & Safety Manager to join the Trust & Safety team!Īct as key point of contact for all aspects of T&S tooling solutions, managing the tooling roadmap and working closely with our Product and Engineering teams to implement fixes This role will be an individual contributor role. Within T&S, this role is on the Global Strategic Solutions team (GSS), which manages the T&S vendor operations program and drives successful operations by continuously asking and answering three questions: Are we running a sound business, measuring the right things, and anticipating future business needs? GSS works within T&S and cross-functionally across Policy, Legal, Product and Engineering. We take great pride in our work as digital first responders and hope you would consider joining us. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines - while constantly embodying our values of Kind, Smart, and Creative.
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